Bodygraph.com Customer Support Interaction Policy

Last Updated: Nov 17, 2025

Last Updated: 17-11-2025

1.Purpose and Scope

1.1 What Customer Support Provides

Bodygraph Customer Support is here to help customers and potential subscribers with:

1.1.1 Guidance on how to use Bodygraph software features and settings

1.1.2 Clear directions to Help Centre articles, tutorials, and resources

1.1.3 Assistance submitting technical or billing tickets related to the Bodygraph system

1.1.4 Friendly, respectful, and timely communication

1.2 What Customer Support Does Not Provide

Support representatives are not obligated to:

1.2.1 Create content, charts, templates, or do work on behalf of customers

1.2.2 Operate customer accounts or complete implementation tasks

1.2.3 Troubleshoot or resolve issues related to third-party platforms/apps or services

1.2.4 Fix problems caused by customer devices, internet, browser, or external tools

Customers needing hands-on work or setup assistance should hire a Bodygraph VA or another professional service.

2.Responsibilities of Bodygraph Support Representatives

2.1 Professional Conduct

Support representatives will:

2.1.1 Communicate with respect, empathy, and professionalism

2.1.2 Maintain a helpful and positive tone

2.1.3 Use casual language or emojis only when appropriate and initiated by the customer

2.1.4. Never using inappropriate, disrespectful, or offensive language.

2.2 Information and Communication Standards

Support will provide:

2.2.1 The latest information about Bodygraph.com tools and features

2.2.2 Links, screenshots, or instructions when applicable

2.2.3 Clear explanations of platform limitations or feature availability

If unsure of an answer, representatives has a right to escalate internally and come back to the client with the findings.

2.3 Privacy and Confidentiality

Support representatives must:

2.3.1 Treat customer data as confidential

2.3.2 Access accounts only for legitimate support reasons

2.3.3 Never download, share, copy, or use customer content outside the support context

2.4 Handling Difficult Interactions

2.4.1 Support will stay calm and respectful even during challenging conversations.

2.4.2 Representatives have the right to stop the interaction, refuse further support, or escalate the case to management at any time if a customer becomes abusive, threatening, inappropriate, or makes the representative feel unsafe, uncomfortable, or disrespected.

3.Customer Responsibilities & Expected Conduct

3.1 Understanding the Support Role

3.1.1 Customers acknowledge that support is here to guide and advise, not complete tasks on their behalf.

3.2 Scope of Questions

3.2.1 Customers acknowledge that support handles only Bodygraph-related questions.

3.2.2 All third-party inquiries must be directed to the appropriate platform.

3.2.3 Bodygraph representatives may share general knowledge or experience at their discretion, but they are not obligated to do so.

3.3 Respectful Communication

Customers must:

3.3.1 Communicate respectfully

3.3.2 Avoid inappropriate, abusive, or threatening language

3.3.3 Avoid false accusations or harassment

3.3.4 Provide clear and honest descriptions of issues

Violations may result in warnings, suspension, or account termination without refund.

3.4 Cooperation

To help resolve issues, customers must:

3.4.1 Provide relevant screenshots, details, and information

3.4.2 Follow reasonable instructions

3.4.3 Respond in a timely manner

Failure to cooperate may limit support’s ability to resolve the issue.

3.5 Zero-Tolerance Policy

Bodygraph may immediately terminate an customers account (without refund) for:

3.5.1 Threats, harassment, or abusive behavior

3.5.2 Hate speech, discrimination, or explicit content

3.5.3 Fraudulent actions with malicious intent

3.5.4 Continuous false accusations (without supporting relevant evidence)

3.5.5 Applying pressure, intimidation, or inappropriate/baseless demands toward support representatives

3.6 Complaint procedures

3.6.1 All complaints must go through Bodygraph.com official procedures by submitting complaint form.

3.6.2 All complaints must be truthful and submitted with supporting evidence.
3.6.3 Complaints that are submitted with incorrect information or without provided supporting evidence will be refused.

4.Protections for Bodygraph & Employees

4.1 Right to Refuse or Terminate Support

Bodygraph.com may refuse, limit, or end support interactions at any time if a customer:

4.1.1 Behaves abusively

4.1.2 Repeatedly violates this policy

4.1.3 Uses support channels in bad faith.

4.2 Safety, Legal, and Documentation Measures

Bodygraph may document interactions and take legal action, including reporting to authorities, in cases of:

4.2.1 Threats

4.2.2 Stalking or harassment

4.2.3 Fraud or illegal behavior

4.2.4. Defamation

5.Policy Updates

5.1 Bodygraph.com reserves the right to update this policy at any time without prior notice.

5.2 Continued use of support services constitutes acceptance of updated terms.