Editing report delivery email

Last Updated: Mar 17, 2026

Editing report delivery email depends on where they are being sold:

– If reports are sold via embed code widgets.

Then report email content must be customized at Chart content tool, at the language that is assigned to the report.

Important: do not remove, edit, translate shortcode {report_download_link} as it is important for including links to the purchased reports. Also, you might want to include information that link has an expiration window of 7 days.

– If reports are sold via Website Builder shop.

Then report email content must be customized at Website Builder Cart page settings.

Important: do not remove, edit, translate shortcode [items] as it is important for including links to the purchased reports. Also, you might want to include information that link has an expiration window of 7 days.

If you offer reports both ways, that means both email templates must be updated.